Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Purpose of the Integration
- Supported Use Cases
- Enabling ITIL Processes
- Managing Planned Changes
- Managing Unplanned Changes
- Retrieving Service Manager Record Information
- Retrieving Actual State of UCMDB CIs
- Accessing SM CI information in UCMDB
- Retrieving UCMDB Primary CI Change History in SM
- Support of Automated Service Modeling (ASM)
- Centralized CI visualization and impact analysis
- Core Features
- Supported Use Cases
Supported Use Cases
This section describes use cases that are supported by the UCMDB-SM integration. The supported use cases provide the core business processes that are enabled by the UCMDB-SM integration.
The following main business use cases are supported by the UCMDB-SM integration:
- Planned Change: A change created in Service Manager (SM) through the formal SM change process.
- Unplanned Change: A change or incident that occurred in SM and does not conform to the formal SM change process.
- Retrieving SM Incident, Change, and Problem record information: The ability to view SM Incident, Change and Problem record information in UCMDB.
- Actual State: The ability for SM users to view the actual state of UCMDB CIs.
- View CIs in UCMDB: The ability for SM users to view SM CI information in UCMDB or in UCMDB Browser.
- Primary CI History in UCMDB: The ability for SM users to view UCMDB change history of the primary CI of a Problem record in SM for root cause investigation.
- Support of Automated Service Modeling (ASM) in UCMDB Browser: The ability that enables the integration to push consumer-provider relationships that are automatically discovered by ASM to SM, and enables SM users to access the ASM functionality of UCMDB Browser.
- Centralized VI visualization and impact analysis: The ability for SM users to access, directly from the SM user interface, the CI Visualization and Impact Analysis functionalities of UCMDB Browser.
All of the use cases provide important capabilities that enable the user to perform ITIL (IT Infrastructure Library) processes. The ITIL processes refer to a set of best practices that define and outline how organizations should manage their IT.
