Use > Knowledge Management > Knowledge Management administration > Knowledge Management environment

Knowledge Management environment

The Knowledge Management Application Environment form displays the settings used to configure Knowledge Management.

You can use this form to view and update the environment settings, including assigning default knowledge to all operators who have permission to search knowledge and use adaptive learning to weight search results based on usage.

Note Whenever you make changes to the Knowledge Management environment, all users must log out of Service Manager and then log back in for the changes to be visible and in effect.

Related topics

Default knowledge view group
Adaptive learning
Viewing adaptive learning data