Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Viewing adaptive learning data
There are several ways to view adaptive learning phrases and counts when adaptive learning is enabled.
Note You must have a KCS II or KCS III profile to view adaptive learning data, and a KM ADMIN profile to view or edit adaptive learning data.
- Search using a word or phrase and then from the hit list select one of the documents to view. There is an Adaptive Learning button available from the document view if the document is an sclib-type document. Click this button to view a list of phrases and counts for the document.
- View a document from the list of published documents. The view includes an Adaptive Learning button. Click this button to view a list of phrases and counts for the document.
- The Knowledge Management > Configuration menu includes an Adaptive Learning selection. When you click Adaptive Learning, a form appears, from which you can search for adaptive learning data using knowledgebase, document ID, or phrase.
- For knowledge candidates such as Incident or Interaction records found when doing a search, the Adaptive Learning button is available for KM ADMIN users when viewing a specific document.
- The Adaptive Learning button appears for users with a KCS II, KCS III,or KM ADMIN profile when viewing or editing documents from the Pending Documents queue that are new working copy documents (that is, documents without a previously-published version).
Related topics
