Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Published knowledge documents
Published knowledge documents are documents that are available for searching and viewing. Some documents may only be viewed by internal users, while others can be viewed by internal and external users. Published documents can be edited by users with the Edit in place option selected for their Knowledge Management (KM) security profile. Users can add feedback to published documents. Users with appropriate privileges can create a working copy of the document and then make revisions.
The system displays a search screen instead of a list of published documents so that users can quickly find a published document or a group of published documents.
In the out-of-box system, a Knowledge-Centered Support (KCS) II user profile can publish internal documents and a KCS III user profile can publish internal and external documents.
Related topics
