Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Retired knowledge documents
A retired document is a knowledge document that is no longer searched during a knowledgebase search. A retired document can be deleted or unretired.
Before you retire a document, you should update any documents that link to the document you are retiring. When you attempt to retire a document that other documents link to, the system will not allow you to retire it. The system alerts you to the situation and then allows you to send these linked documents to workflow for review. You can then update the links or remove the links in these documents because Knowledge Management will not allow you retire a document that links to other documents in the knowledgebase.
In the out-of-box system, users with KCS II or KCS III profiles can retire any of the published documents that are assigned to the document categories and subcategories to which they have access. A user with a KCS ADMIN profile can retire any draft or published document in any document category.
Related topics
Retire a knowledge document
Unretire a knowledge document
Retire a knowledge document when other documents link to it
