Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Knowledge groups
- Default Knowledge View Group
- Access knowledge group information
- Add a user to a knowledge group
- Add a knowledge group
- Assign a knowledge group access to a document category
- Determine which knowledge groups can contribute documents to a category
- Assign rights for publishing a document for a document category
Determine which knowledge groups can contribute documents to a category
User role: System Administrator, KMAdmin
To view which knowledge groups have access to a document category, follow these steps:
- Click Knowledge Management > Configuration > KM Document Categories.
- When you have a large number of top-level categories, use the category filter to display only those top-level categories you are interested in viewing. Type the name of the top-level category in the Category filter text box.
- Use the Category Search tab to search a list of all occurrences of a category or subcategory name. You can type the complete name of the category or subcategory you are searching for, or you can type a portion of the name in the Search text box. For example, if you were searching for all test categories you might type tes to see test, test1, and testall.
- Select the category or subcategory in the list and click Details.
- Click the Permissions tab.
- View the profiles and knowledge groups for the category.
Related topics
Knowledge groups
Knowledge Management profiles
Add a user to a knowledge group
Security profiles and Knowledge Management document display lists
