Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |

Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Search, View and Utilize Knowledge Document (ST 7.2)
- Search the knowledgebases
- Search for published documents
- Search for hot news
- Search for adaptive learning data
- Search for a solution
- Use a solution from a knowledgebase search
- View adaptive learning data
- Print a knowledge document when using the Windows client
- Print a knowledge document when using the web client
Print a knowledge document when using the web client
User roles: All users
You can search knowledgebases to determine if your current issue matches any existing incidents or problems with known solutions or workarounds. When located, you can print out those documents.
To print a knowledge document using the web client, follow these steps:
- Display the document you want to print in the Knowledge Management Document Viewer.
- Click the Print Page icon at the top right corner.
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Select Detail View.
The document opens in a page.
- Right-click the document page, and select Print.
- Select a printer, and then click Print.
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