Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Knowledge Management > Knowledege Management Workflows and Tasks > Search, View and Utilize Knowledge Document (ST 7.2) > Print a knowledge document when using the Windows client

Print a knowledge document when using the Windows client

User roles: All users

You can search knowledgebases to determine if your current issue matches any existing incidents or problems with known solutions or workarounds. When located, you can print out those documents.

To print a knowledge document using the Windows client, follow these steps:

Display the document you want to print in the Knowledge Management Document Viewer.
Click File > Print or Print Preview.
Click Detail.
Click OK.
Select a printer and then click Print.
If you selected Print Preview, you can print the document from the Print Preview window. Click the Print icon, select a printer, and then click Print.