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Incident Management relationship

Problem Management and incident Management are related. Incident Management must provide effective incident classification and tracking to provide good data for Problem Management analysis.

The Knowledge Base that Problem Management builds and maintains is a solution repository for new incidents. Matching incidents to problems and known errors is the first step in spotting trends. Subsequently, trend analysis helps you remove errors before they affect a large segment of users.

Related topics

Problem Management overview
Problem Management implementation
Proactive and reactive Problem Management
Change Management relationship
Priority, impact, and urgency