Problem Management User Roles

The out-of-box Problem Management user role descriptions use these security roles, application profiles, and capability words. In order to use Problem Management, you must assign the appropriate user role descriptions to your personnel. If necessary, you can modify these user role descriptions or add new ones.

User Role Configuration Management Profile Security Role Request Management Profiles Service Level Management Profile Contract Management Profile Capability Words
Problem Manager DEFAULT

default

problem manager

Requestor     partial.key change request change task problem management expedite change service desk user.favorites incident management OCMQ OCML
Problem Coordinator DEFAULT

default

problem coordinator

      partial.key change request change task problem management expedite change service desk user.favorites incident management
Problem Analyst DEFAULT

default

problem analyst

      partial.key change request change task problem management expedite change service desk user.favorites incident management

Related topics

Change security areas

Security roles