Access to Services

The Service Catalog only displays the items that the logged-in user is allowed to order, whether the user browses or searches the catalog.

Access to a service catalog item is defined in the catalog item itself. In the Access tab in the catalog item details, the catalog administrator can list the roles that are allowed to order the item. A business user will be able to see a catalog item in the catalog and request it only if he or she has been granted one of the roles listed.

In addition, access to a catalog item can be restricted using access filters. It is then possible to restrict a catalog item to a specific department, or a specific business unit. The access filters are also defined as part of the catalog item definition.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`