Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
Requirements for trusted sign-on
This configuration is intended for customers who have an Service Manager server running in a secured environment and want users to be able to log on to the server without providing a user name and password.
Parameters required in the server configuration file (sm.ini)
trustedsignon:1 ssl:1 ssl_reqClientAuth:2
Parameters required in the web tier configuration file (web.xml)
isCustomAuthenticationUsed – Set the value to false to make Service Manager send the current user name in the HTTP header.
- Configure your web application server to use a trusted authentication source.
- Stop the web application server running the web tier.
- Navigate to the folder
<web tier installation path>\WEB-INF\classes, and open the file
application-context.xmlin a text editor.
- Search for the following string:
<sec:filter-chain pattern="/**" filters="securityContextPersistenceFilter,anonymousAuthFilter"/>
Replace the search string with the following text to use Microsoft Integrated Windows Authentication as your trusted authentication source:
<sec:filter-chain pattern="/**" filters="securityContextPersistenceFilter,preAuthenticationFilter,anonymousAuthFilter"/>
- Save the file and restart the web application server.
- Create an operator record for each Windows user that you want to log on to Service Manager. These operators do not need a password.
- Install and configure an external authentication source, such as Microsoft Integrated Windows Authentication, to ensure that Service Manager can use your private certificates.
Beginning with Service Manager 9.30, Trusted Sign-On (TSO) requires the use of
ssl_reqClientAuth:2. You must create unique client SSL certificates for each Service Manager client that needs to access Service Manager with TSO. For example, if you have 20 Windows clients, you must create 20 unique client SSL certificates. If you have four Service Manager Web Tier servers, you must create four unique client SSL certificates.
Tip If maintaining these unique client SSL certificates incurs unsustainable IT operation costs, you can consider the use of the
acceptsharedcert:1parameter. See Parameter: acceptsharedcert.