Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Troubleshooting: Server startup
Troubleshooting: Server will not start
- Incorrect database connection configuration
- Unsupported JRE version
- License issues: The license has expired or is not valid
Incorrect database connection configuration
If you are unable to start Service Manager from the command prompt, review your configuration in the
sm.ini file and confirm that you have the correct database connection information, login, and password, using the instructions in Service Manager Installation.
Tip Make sure that the following parameters are configured correctly in the sm.ini file: sqldb, sqllogin, and sqldictionary.
The Service Manager server starts as a Windows service by default. If the server starts from the command line, but not as a Windows service, uncomment the following line in the
sm.cfg file to produce an output file which may contain some information from the Java JVM.
#cmd /c "sm" > C:\\process_stdout 2>&1
You can change the name and location of the output file by changing "C:\\process_stdout" to the path and file name you prefer.
Using "C:\\process_stdout.log" creates a file called
process_stdout.log at the root of the C drive.
Once you have done this, try starting the server as a service. Any Java errors that occur will show up in the file and folder you specified.
Unsupported version of JRE
If you have installed a version of Java Runtime Environment (JRE) that is not supported, the server displays the following error message:
Exception in thread "main" java.lang.UnsupportedClassVersionError: Bad version number in .class file
Install a supported version of the JRE as indicated in the Service Manager Support Matrix.
The IP address of the first host on which the Service Manager Server starts up must be defined in the grouplicenseip parameter in the
sm.ini file, and the license must be bound to this IP address.
Review the sever log file (sm.log) to check for license issues. A typical eye catcher is that shared memory could not be created, which may be a consequence of license issues.
Startup and shutdown
Starting Service Manager on Windows
Stopping Service Manager on Windows
Start the server from the Windows command prompt
Start the server from Windows services
Stop the server from the Windows command prompt
Stop the server from Windows services