Enable an integration to LDAP

Applies to User Roles:

System Administrator

You must have the SysAdmin capability word to use this procedure.

To enable an integration to LDAP:

  1. Do one of the following to enable Service Manager to create operator records dynamically when LDAP users log in: These settings allow LDAP users to log in to Service Manager without having existing operator records.
  2. Define the default LDAP server and authentication base directory to which you want Service Manager to connect.
  3. Define the file and field mappings you want to the LDAP directory service.
  4. Set LDAP query parameters in the Service Manager initialization file.

Related topics

Lightweight Directory Access Protocol (LDAP)

Related topics

Create a system default operator record
Define the default LDAP server
Define file and field-level mappings to an LDAP server
Define the operator template applied to LDAP users
Set the LDAP authentication base name