Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
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Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
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Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Set the LDAP authentication base name
Applies to User Roles:
System Administrator
You can define an operator to use a different LDAP base name than the operator name. By default, Service Manager uses the operator name to bind to the LDAP. You can define a different LDAP base name to allow users to connect to Service Manager with one name and to LDAP with a different name.
To set the LDAP authentication base name:
- Click System Administration > Ongoing Maintenance > Operators.
- Click Search.
- Select the operator whose LDAP base name you want to set from the record list.
- Click the Security tab.
- In the LDAP Base Name field, type the name you want to use to authenticate the LDAP connection.
- Click Save.
Service Manager displays the message:
Operator record updated.
Related topics
Enable an integration to LDAP
Lightweight Directory Access Protocol (LDAP)