Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Define which catalog items are available for subscription

Verify that the subscription mode is set to Service Catalog in the Configuration Management environment record.
Click Service Catalog > Administration > Manage Items.
Type Item in the Type field and click Search.
Select a Catalog Item from the record list and click on the Connector Details tab.
Select the Create Subscription check box.

When the check box is selected, two additional fields open.

Note The Create Subscription check box is not available for Support Catalog Items.
In the Subscription Item field, fill or find the name of the item that will post to the Subscription record and Change record that is created during the fulfillment process.
In the Subscription Availability field, select either Individual or Department. This indicates whether an individual or department subscription can be made against the Catalog Item.

Note If you select Department, the user will not be able to specify a quantity.
Click Save.
Click OK.
Users can now subscribe to this catalog item.