Resubmit a self-service request

If you disagree with a proposed solution to a closed request, you can resubmit the request and provide a reason why the resolution is unsatisfactory. When you resubmit a closed interaction record, Service Manager assigns you a new interaction identification number to track the request. Service Manager automatically links the newly-created request to your closed interaction record and sends the new request to a Service Desk Agent for further diagnosis.

To resubmit a self-service request, follow these steps:

1. Click View Closed Requests.
2. Select the Service Desk interaction record that you want to resubmit.

3. Click Resubmit. Service Desk creates a new interaction record with a different identification number. However, the new record displays the same field information as the original Service Desk interaction record.

4. Type the reason why you are resubmitting the request.
5. Click Save & Exit.

Related topics

Self-service access
Web client views
Example: Search for a record

Related topics

Log on to the web client (self-service user view)
Create a self-service request
View a self-service request
Update a self-service request
Close a self-service request