Linked service contracts

You can create a connection between a Service Level Agreement (SLA) and a service contract. The SLA tracks response and availability objectives. The service contract tracks which services, such as service desk interactions or incidents, are consumed and which services remain.

Service contract information in an SLA is informational; however, it is important during the SLA selection process to populate information in an application record.

Related topics

Service Level Agreement components
Working with service agreements
Details tab

Related topics

Attach a file to a service agreement