Link a service contract to a Service Level Agreement

Applies to User Roles:

System Administrator, Administrator

Service contracts describe the type of service available to a customer. You create a connection between a Service Level Agreement (SLA) and a service contract to track which services are used as part of the SLA.

To link a service contract to an SLA:

  1. Click Service Level Management > Agreements > Search Agreements.
  2. Add optional search criteria, and then click Search.
  3. Select a target record.
  4. Click the Service Contract list and choose the service contract to link to the Service Level Agreement.
  5. Click Save.
  6. Click OK.

Related topics

Service Level Agreement components
Working with service agreements
Details tab
Linked service contracts

Related topics

Attach a file to a service agreement