Advanced parameters

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Advanced parameters are shown on the Advanced tab.

Retries On Locked Record

When a record in the SM endpoint is locked, it will cause synchronization failure. The integration will retry the synchronization according to the value of this parameter. 0 means the retry feature is disabled. For details, see Defects and Requirements Exchange with Service Manager and Quality Center Release Notes.

Retry Interval (Seconds)

When the retry feature is enabled, this parameter defines the retry interval. The retry interval must be an integer between 1 and 10. For details, see Defects and Requirements Exchange with Service Manager and Quality Center Release Notes.

Socket Timeout (Minutes)

Socket connection will be established during synchronization. If there are many records matching the filter in the SM endpoint, retrieving list operation will cost some time, which might cause timeout of socket connection. This parameter is used to define the socket timeout. Its range is: 0-120.

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