Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Upgrade from PD environment to SM 9.5x Codeless/Hybrid
This section describes how to upgrade various synchronization scenarios from PD environment (for exampe, SM 9.3x with PD Content Pack 9.30.2/9.30.3 installed, SM 9.4x Codeless/Hybrid) to SM 9.5x Codeless/Hybrid.
This section includes:
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SM Problem -> QC/ALM Defect
To upgrade the synchronization scenario of "SM Problems to QC/ALM Defects" ("Problem -> Defect"), perform the following tasks:
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Upgrade SM Customization
Refer to Specify the External Access Definition on Service Manager, Add the subform to a form and Add rule set calculations/validations in the SM Problem -> QC/ALM Defect chapter.
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Upgrade QC/ALM Synchronizer Customization
Refer to Define field mappings in the SM Problem -> QC/ALM Defect chapter.
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QC/ALM Defect -> SM Problem
To upgrade the synchronization scenario of "QC/ALM Defects to SM Problems" ("Defect -> Problem"), perform the following tasks:
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Upgrade SM Customization
Refer to Add the subform to a form in the QC/ALM Defect -> SM Problem chapter.
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Upgrade QC/ALM Synchronizer Customization
Refer to Define field mappings in the QC/ALM Defect -> SM Problem chapter.
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SM Problem <-> QC/ALM Defect
To upgrade the synchronization scenario between QC/ALM Defects and SM Problems ("Defect <-> Problem"), perform the following tasks:
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Upgrade SM Customization
Refer to Specify the External Access Definition on Service Manager, Add the subform to a form and Add Rule Set Calculations/Validations in the SM Problem -> QC/ALM Defect chapter.
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Upgrade QC/ALM Synchronizer Customization
Refer to Define field mappings in the SM Problem -> QC/ALM Defect chapter.
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