Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Define which system processes manage message traffic
Applies to User Roles:
System Administrator
To define which system processes manage message traffic, follow these steps:
- Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
- Click the Message Processors tab.
- In the Processor Name field, type the names of the background or scheduler processes that are to manage message traffic. The processor name must match the class name specified for the message class processor.
- Click Save.
- Start the message processors.
Service Manager rotates messages among all the processes you define. If you do not define any message processors, then Service Manager uses the problem processor to manage all message traffic.
Related topics
Related topics
Add additional message processors
Start a scheduled process
Add a message record
Add a notification definition record
Add a notification delivery method
Create a distribution group
Create an on-call schedule
Send a notification using Format Control
