Add a message record

Applies to User Roles:

System Administrator

To add a message record, follow these steps:

  1. Click Tailoring > Notifications > Messages. The Search Message Records form opens.
  2. Type or select the following information.

    Field Description
    Language Code You can leave this field blank to have Service Manager use the language code defined in the company record. To display the message in another language, type the ISO code of that language.
    Class Type a name or label to describe the Service Manager applications to which this notification applies. For example, you can make a message relating to Change Management part of the cm3 class.
    Message Number Type a unique ID to identify this message.
    Severity This field is reserved for future use and can be ignored.
    Text Type the text of the message to display. You can use the arguments %S and %S[n] to include information from the triggering event.
    Comments This is an optional field you can use to type a description of the message.
  3. Click Add.

Related topics


Related topics

Add a notification definition record
Add a notification delivery method
Create a custom notification
Create a distribution group
Create an on-call schedule
Define which system processes manage message traffic
Send a notification using Format Control

Related topics

Default message classes
Default notifications