Turn the auditing on/off

Applies to User Roles:

System Administrator

This function enables you to enable or disable file auditing. If auditing is on, the system creates a separate audit record each time you make a change to a record and save it to the database. Service Manager contains a default set of audit records to enable you to track development changes.

  1. Click Tailoring > Audit > Turn Auditing On/Off.
  2. Update one or more of the following functions:
    • Do you want to audit development changes?: Enables/disables auditing of development changes. When selected, development auditing tracks the changes you make. You can put those changes into an unload file and load them into another system.
    • Do you want to keep backups of Changes?: Enables/disables backups of development changes. When selected, development auditing creates a copy of the record you changed in the same table. The name of the backup record is prefaced with AUDIT and the number of the audit record and key. Restores the originals by renaming them to the original file name.
    • Do you want to create auditdelete records on unload?: Enables/disables creating auditdelete records on unload. When selected, development auditing tracks your deletes, and the unload file makes the same deletes when you load it into another system.
  3. Click Save and OK.

Best practices

Auditing should always be disabled on a production or test system, and enabled for development systems (when auditing is used to promote from development to production).

When selecting auditing settings for a development system:

  • Select Do you want to audit development changes?
  • Uncheck Do you want to keep backups of changes?
  • Uncheck Do you want to create auditdelete records on unload?

Related concepts

Environment configuration
Applying customizations to the production environment
Development auditing

Related tasks

Access the development auditing utility
View the audit history
Unload an audit delta
Purge audit records