Web client forms

The Service Manager Web tier offers automatic support for existing applications and their forms. The Web tier generates dynamic HTML that approximates the exact layout of forms as you define them with Forms Designer. The default application forms are portable from the Windows client to the Web client with no required modification.

If you upgrade an existing system, you will find that Service Manager clients automatically support and display your customized forms. However, there may be cases when further form modification is necessary to correct cosmetic issues that appear when you view the form with the Web client. The following table describes common form revisions that might be required.

Area Correction
Overlapped objects Ensure that form objects do not overlap each other. The Windows client makes slight adjustments to correct for overlapped objects, but these design issues are exposed on a web browser.
Dynamic resizing The Windows client dynamically resizes objects such as text areas and notebooks when you resize the window. The Web client does not resize most objects and does not support elastic properties as you resize the browser window. Therefore, ensure that you assign a default initial size.
Graphics and images Size any graphics and images to fit conservatively in the form. The Windows client supports scaled images used as buttons. However, the Web client displays these images in their native size. The button grows to accommodate the size of the image.
Dynamic View Dependency (DVD) conditions Hidden data with DVD conditions may be exposed if the form permits the user to make changes.

Related concepts

Forms Designer
Creating and editing forms
Forms Designer best practices
Form design
Form layouts
Sizing graphics
Form naming conventions
Accessible Web client forms
Building accessible forms

Related tasks

Access Forms Designer
Create a form using the Form Wizard
Update a form

Related references

Forms Designer controls and tools
Web Preview tool