List of skipped out-of-box relationships

Service Manager has a number of out-of-box relationships that do not really require data reference checking, such as relationships for operator names. For example, your Service Manager system may contain records that reference the names of some former employees who have already resigned from your organization. However, such missing references do not really require any remedial actions.

For this reason, Service Manager allows you to disable data reference checking for a specific relationship. For details, see Skip data reference checking for a relationship. Additionally, the Missing Reference Report utility does not scan some out-of-box relationships, to achieve optimized performance without compromising the functionality.

The following table lists the out-of-box relationships that are skipped when running the Missing Reference Report utility. These relationship records have their Data Reference Check flag turned off by default.

Source File Source Field Target File Target Field Relationship Type Definition Type
assignment company company company Many to Many link
budgetcode manager contacts contact.name Many to One link
cm3t header,requested.by contacts contact.name Many to One link
contacts manager contacts contact.name Many to One link
incidents contact.name contacts contact.name One to One erddef
incidents alternate.contact contacts contact.name Many to One link
incidents callback.contact contacts contact.name Many to One link
incidents owner.name operator name Many to One link
incidents opened.by operator name Many to One link
incidents updated.by operator name Many to One link
incidents closed.by operator name Many to One link
knownerror closed.by operator name Many to One link
knownerror updated.by operator name Many to One link
ocml contact.name contacts contact.name Many to One link
ocml employee.id contacts user.id Many to Many link
ocml ship.to.code location location.code Many to Many link
ocml ship.to.code location location Many to One link
ocml coordinator operator name Many to One link
ocml coordinator operator full.name Many to Many link
ocmo bill.to.code location location.code Many to Many link
ocmo ship.to.code location location.code Many to Many link
ocmo orig.operator operator name Many to One link
ocmq requested.for contacts contact.name Many to One link
ocmq orig.operator operator name Many to One link
ocmq work.manager operator name Many to One link
oncallsched exception.schedule,exception.schedule,ex.contact contacts contact.name Many to One link
oncallsched exception.schedule,exception.schedule,ex.contact operator name Many to One link
patcotask rm.requestor contacts contact.name Many to One link
patcotask cm.coordinator operator name Many to One link
patcotask cm.work.manager operator name Many to One link
patcotask rm.assigned.to operator name Many to One link
patcotask cm.assign operator name Many to One link
patcotask problem.owner operator name Many to One link
patcotask rm.coordinator operator name Many to One link
problem middle,assignee.name operator name Many to One link
probsummary actor operator name Many to One link
probsummary opened.by operator name Many to One link
probsummary updated.by operator name Many to One link
rootcause updated.by contacts full.name Many to Many link
rootcause updated.by contacts contact.name Many to One link
timeperiodDefinition created.by operator name Many to One link
timeperiodDefinition updated.by operator name Many to One link

For more information about relationships, see Add a relationship record.

Related tasks

Skip data reference checking for a relationship