Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Database dictionary (DBDICT) utility
The database dictionary (DBDICT) utility allows you to view, create, and update the Service Manager logical files, fields, and keys that your system maps to tables, columns, and indexes in your relational database management system (RDBMS). The key benefits of the DBDICT utility over other database management utilities are:
- You can define or change how Service Manager maps array data
- You can create database definition language (DDL) for any additions and changes in environments where Service Manager does not have access rights to your RDBMS
- You can view and create mappings to null tables in environments where Service Manager does not have access rights to your RDBMS
- You can create mappings by importing columns from your RDBMS
See the Service Manager help for more information about using the DBDICT utility to create database dictionary records.
Important
- When modifying a dbdict record, ensure that there are no other users updating existing records or inserting new records in the same file; otherwise errors will occur. For example, when updating the probsummary dbdict, make sure that there are no other users updating existing incidents or opening new incidents.
- Do not change (add, modify, or delete) any of the Service Manager system tables, such as the scmessage table. These tables are used by Service Manager to provide the basic functionality that allows the system to function. In addition, use extreme caution when modifying the records in a system table.
Related concepts
