Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Step 1: Apply the custom upgrade to the production environment
After you test the custom upgrade on the test system, you need to apply the newly-created custom upgrade to your production system. This process is identical to the one you followed when applying your upgrade to your test system.
Note Do not apply an upgrade to your production system if it has not been thoroughly tested. If issues were found in the custom upgrade, we recommend that you fix the issues in the development system and re-create the customer upgrade.
To apply the custom upgrade to the production system, follow these steps:
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Make sure the production system is not be available to users while you are applying the custom upgrade.
- Have all users log out of the server.
- Prevent users from logging into your Service Manager server by running the sm -quiesce:1 quiesce command from the operating system’s command prompt.
- Ensure the upgrade files you created are accessible to the production system (the files are located on the same server).
- If you transfer the files to your production system by FTP, set FTP to binary mode.
- Complete all the preparation tasks in Upgrade tasks on the development environment.
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Apply the customer upgrade to the production system.
Note If you experience problems, such as a power failure or a network connection error while upgrading the system, you need to restore the database before attempting to run the upgrade again.
- Log out from your Service Manager server, and then log in again.
- Allow users to log in to the server by running the sm -quiesce:0 quiesce command from the operating system’s command prompt.
