Upgrade the Windows Client

To upgrade the Windows Client, you need to install the new Windows Client. To do this, follow these steps:

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Make a backup copy of the following items of your existing Windows Client.

Your Windows Client home folder. For example, C:\Users\<username>\ServiceManager. Your connections and personalized settings are stored in this folder.

Note This is the out-of-the-box home directory, and could differ from yours if you made changes to <Client>\configuration\config.ini file. If so, back up the files from the location specified in that file.
Your certificate configuration files if any (Window > Preferences > Service Manager > Security). For example, your CA certificates file and client keystore file.
The following folder: <Client>\plugins\com.hp.ov.sm.client.eclipse.user_x.xx.xxxx\src\resources\icons\obj16\.