Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Task 1: Create a process to save the new SLA
For this task, you will create a process to save the new SLA record that you just created.
To create a process to save the new SLA record, follow these steps:
- Click Tailoring > Document Engine > Processes. The Process Definition form opens.
- In the Process Name field, type sla.save.from.wizard.
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In the RAD tab, type the following expressions in the first two rows of the Expressions evaluated before RAD call section:
$L.action="add"
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In the RAD Application section of the RAD tab, type se.view.engine as the RAD application to be called, and then type true as the condition to execute it. Then enter the following parameter names and values:
Parameter Name Parameter Value file Type:
$L.file
description $L.action
- In the Post RAD Expressions section of the RAD tab, type $L.new.sla=agreement.id in $L.file.
- Click Add.
- When you are finished, click OK.
You have created the process to save the new SLA record to the database.