Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Task 1: Create a wizard for SLA description
For this task, you will create a wizard panel that prompts the user to enter a title and description for the new SLA.
To create a wizard panel for the SLA title and description, follow these steps:
- Click Tailoring > Wizards. The Wizard information form opens.
- Select the Wizard Info tab.
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In the Wizard Name field, type SLA Create 3, and then click Add.
Caution If you use an existing SLA record to create a new SLA wizard panel, click "Add" rather than save. If you click Save, you will replace the existing record with the new record you are attempting to add.
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In the Wizard Info tab, complete the following fields.
Field Value Start Node? Leave this option unchecked. Brief Description Type:
This wizard panel will prompt the user to enter a title and description for the SLA.
Window Title Type:
Create New SLA - Description
Title Type:
Create New SLA - Description
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Select the File Selection tab and the Select $L.file by subtab to complete the following field:
Field Value $L.file passed in Select this option to indicate that the $L.file variable should be passed to the wizard from a previous wizard. -
Select the Usage tab and complete the following fields to determine the action that Service Manager should take when the wizard runs.
Field Value Request user input Select this field to prompt the user for information. Sub Format to Display Enter a subformat name of the format to display. Type:
sla.create.description
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Select the Actions tab to define the actions when a user clicks Next, Cancel, or Previous within the wizard. Complete the following field:
Field Value Perform Actions On Here you can specify which record(s) will be affected by the action that is going to be performed. This can either be the current file, the list selected (as a whole), or an action to be performed on every single record selected.
Select Current File ($L.file).
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Select the Next Wizard tab and complete the following fields:
Field Value Wizard Name This is the name of the next wizard in a series of wizards. Type:
SLACreate 4
Condition The condition determines what happens next. In this case, you entered the next wizard in sequence and an expression that evaluates to "true." Alternatively, you can specify different wizards, based on user actions or selections. Type:
true
- When you are finished, click Save.
You have created the new wizard panel. Next, you will create the new wizard form in Forms Designer.
