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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Operations Manager i10.62

Event Details

Use > Use the Event Browser > Event Details > Instructions

Instructions

The Instructions tab in the Event Details pane displays instruction information designed to help operators handle the associated event.

To access

Workspaces > Operations Console > <select a perspective>

In the Event Details, select the Instructions tab.

Learn More

Instructions

Setting up instructions

Instructions are configured in the policy that generates the event. They can describe an automatic action, provide details on how to perform an operator-initiated action, or detail the steps for resolving a problem when a specified type of event is received.

The instruction text can be either entered directly in the Instruction Text field in the Policy Editor or generated by using external instruction interfaces. To retrieve the instructions generated externally, you must specify the instruction interface name and the parameter string in the Policy Editor for the associated policy.

Note By default, only events from OM for Windows or OM for UNIX or Linux sources can populate the instructions tab in the Event Perspective. To extend OMi to include other event sources, such as SiteScope or Operations Connector, to populate the instructions tab, see External instruction retrieval scripts.

Accessing instructions

The Event Browser dynamically retrieves the instructions when you select the Instructions tab.

The instruction output can be plain text or HTML. If the instruction text contains URLs, they are automatically converted into hyperlinks. URLs starting with http://, https://, ftp://, fttps://, telnet://, and mailto: are supported. When you click the hyperlink, a new window opens with the page that was returned by the script. In case of the HTML output, clicking the URL opens a new HTML page containing the instruction text.

Note If the event originates from an OM or another OMi server, you must configure this server as a connected server. For details, see Connected Servers.

In flexible management environments where events can come from multiple servers, you must connect to the server from which the policy generating the event was deployed, as only this server has the instructions available.

UI Reference

Event Details Instructions Tab

UI Element	Description
Instructions	Instruction text generated for the event. Instructions are configured in the associated policy and are usually designed to help operators handle the associated event.

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