Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Operations Manager i10.62

Use > Use the Event Browser > Event Details > Resolver Hints

Resolver Hints

The Resolver Hints tab displays the information relating to the identification of the node, source CI, related CI, and the ETI of the received event.

Tasks

UI Reference

Event Details Resolver Hints Tab

UI Element (A-Z)	Description
ETI Resolution	ETI Resolution Hint: Original string provided by the external manager, for example, in a custom message attribute from OM. Can be used to associate the event with an ETI. You must set an attribute in the event which can be mapped to this indicator. To do this, set a custom message attribute called `ETIHint` in the OM policy. Specify a namespace for the CMA that matches the Name of the indicator, for example, `CPULoad`. Specify an instance that matches an indicator state, for example, `High`. When an event with an `ETIHint` CMA value of `CPULoad:High` is received, and ETI and values exist, the event attribute `Event Type Indicator` is set.
Node	Information used to identify the host system in the RTSM associated with the selected event: Node Hint: Hostname used to find a node in the RTSM DNS Name: DNS name of the originating system IP Address: IP address of the originating system Core ID: ID of the originating system
Related CI	Name of the impaired configuration item where the event occurred. Related CI Hint: Event information used to identify the CI related to the event HPOM Service ID: Service ID used to identify the service related to the event
Related CI Resolution Info	Information associated with the selected event: Matched Hints Count: Number of identified hints that matched the selected CI in the RTSM database. This value is presented as a proportion of the number of available identifiers extracted from the event. The available identifiers are displayed in the following sections of the Resolver Hints tab: Related CI Hint — includes colon-separated list of CI hints and must include the host identifier. HPOM Service ID — Service ID, in conjunction with object and application, used to identify the service related to the event. ETI Hint — Used to identify the ETI for each CI. If ETI Resolution is successful, the ETI is assumed to be assigned to the CI, and this CI is given a higher match rating. Status: Provides information about the matches used for related CI resolution. Displays information about the match: Success — Confirms a successful match and displays the hint used. Unsuccessful CI resolution — Displays the hint that could not be resolved or indicates that no hint was available to assess. Confirms that a match was not possible and indicates the action taken, for example, `Fallback to host`.
Source CI	Information used to identify the CI in the RTSM that is the source of the event associated with the selected event: Source CI Hint: Description of an OMi event attribute used to find the CI in the RTSM

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