Release highlights for Service Manager 9.60 Codeless

Updated February 26, 2018

This release of Service Manager 9.60 introduces the following features and functionality:

  • Smart Analytics enhancements, including Smart Ticket tuning, search accuracy settings, and a new IDOL Oracle connector for aggregating documents from the Oracle database server

  • Service Manager DevOps support based on native Git integration (Available as a content pack on Micro Focus Marketplace)

  • The Service Manager interface and the documentation both now use Micro Focus branding

  • A lightweight upgrade utility for upgrading from SM 9.5x

  • Support matrix updates

  • Miscellaneous enhancements and bug fixing

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Revision history

Changes since the initial release to this document are listed in the table below:

Date Change summary
February 26, 2018

Updated topics to add information about SMA Service Portal.
January 25, 2018 Initial release