Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Deprecations
Important The Service Manager documentation may still contain information about deprecated or unsupported items (such as platforms or functionalities). For the currently supported platforms, databases, web application servers, and so on, always consult the latest support matrix of the current release.
The following items are now deprecated.
| Item | Type | Deprecated since version | Notes |
|---|---|---|---|
| Help center installation package | Documentation | 9.60 |
The Service Manager help centers (Codeless and Hybrid) are published on our information portal: https://docs.microfocus.com. There are no installation packages available for customers to deploy the help centers on their own web server or local host. Customers can configure the web tier or Windows client to point to the public Codeless or Hybrid help center for this release:
|
| SM Doctor | Functionality | 9.60 | |
| acceptfastinfoset | Parameter | 9.50 | |
| maxGroupSize | Parameter | 9.50 | |
| ir_max_deep_distance | Parameter | 9.50 | |
| ir_max_shallow_distance | Parameter | 9.50 | |
| allowed | Parameter | 9.50 | This parameter is only deprecated if your Service Manager applications are upgraded to version 9.50 or later. |
| Forbidden Attachment File Extensions | Functionality | 9.50 | This parameter is only deprecated if your Service Manager applications are upgraded to version 9.50 or later. |
| ir_save_interval | Parameter | 9.41 | |
| ir_sharedlock | Parameter | 9.41 | |
| ir_techload | Parameter | 9.41 | |
| usemasterlink | Parameter | 9.41 | |
| sourcecontroldirectory | Parameter | 9.41 | |
| load_type_new | Parameter | 9.41 | |
| cache_percent | Parameter | 9.41 | |
| Using array-type fields to create groups in views | Functionality | 9.40 | |
| SCSMTP | Feature | 9.40 | You can use SCAuto Email instead to enable inbound email. |
| SCAuto Fax and Pager | Feature | 9.40 | You can use the Service Manager Email solution instead for notification purposes. |
| MySM | Feature | 9.40 | You can use Service Manager Reports instead. |
|
appOnloadFirst |
Parameter | 9.33 |
|
|
AppServerEncoding |
Parameter | 9.33 | |
|
copyStylesheets |
Parameter | 9.33 | |
|
essuser |
Parameter | 9.33 | |
|
hideTreeIcons |
Parameter | 9.33 | |
|
isBackChannelUsed |
Parameter | 9.33 | |
|
isBottomTrayUsed |
Parameter | 9.33 | |
|
isBreadCrumbTrayUsed |
Parameter | 9.33 | |
|
isButtonTrayUsed |
Parameter | 9.33 | |
|
isFullScreenLogin |
Parameter | 9.33 | |
|
isKeepAliveEnabled |
Parameter | 9.33 | |
|
isMessageTrayUsed |
Parameter | 9.33 | |
|
isSaveNavPathSkipped |
Parameter | 9.33 | |
|
isTabTrayUsed |
Parameter | 9.33 | |
|
keyBookmark |
Parameter | 9.33 | |
|
keySyncTree |
Parameter | 9.33 | |
|
lazyloadNavTree |
Parameter | 9.33 | |
|
logoutJspExtension |
Parameter | 9.33 | |
|
printDateFormat |
Parameter | 9.33 | |
|
printOptions |
Parameter | 9.33 | |
|
refreshInterval |
Parameter | 9.33 | |
|
showAddBookmark |
Parameter | 9.33 | |
|
showDetailCollapse |
Parameter | 9.33 | |
|
showFrameworkReset |
Parameter | 9.33 | |
|
showListCollapse |
Parameter | 9.33 | |
|
showLogoutLink |
Parameter | 9.33 | |
|
showMessages |
Parameter | 9.33 | |
|
showNavCollapse |
Parameter | 9.33 | |
|
showPrint |
Parameter | 9.33 | |
|
showReloadDetailButton |
Parameter | 9.33 | |
|
showSyncTree |
Parameter | 9.33 | |
|
srcDetail |
Parameter | 9.33 | |
|
srcImages |
Parameter | 9.33 | |
|
srcList |
Parameter | 9.33 | |
|
srcListDetail |
Parameter | 9.33 | |
|
srcMessages |
Parameter | 9.33 | |
|
srcNavigation |
Parameter | 9.33 | |
|
strAppName |
Parameter | 9.33 | |
| timeoutReminder | Parameter | 9.33 | |
| unmaskDeferMillis | Parameter | 9.32 |
In previous releases, this parameter defers the unmasking of a browser window after an unmask request is issued. It relates to how much time the client browser needs to finish rendering after a page is loaded. |
| inactive.startup | Background process | 9.32 |
In previous releases, you must start this process to run the Inactivity Timer. As of Service Manager 9.32, the Inactivity Timer no longer needs it. |
The following items are no longer supported.
| Item | Unsupported since version | Notes |
|---|---|---|
| Tomcat 7.x | 9.60 | |
| Android 6.x, 5.x, 4.x | 9.60 | |
| iOS 9.x, 8.x | 9.60 | |
| Microsoft SQL Server 2012 | 9.60 | |
| Windows 7 | 9.60 | |
| SRC tablet app | 9.51 | |
| Internet Explorer 10 | 9.50 | |
| Novell SUSE Linux Enterprise 10 SP1 | 9.50 | |
| HP-UX (all versions) | 9.50 | |
| Solaris (all versions) | 9.50 | |
| IIS 7.5 | 9.50 | |
| Windows 8 | 9.50 | |
| Windows Server 2008 R2, 2008 | 9.50 | |
| Oracle 11g | 9.50 | |
| Microsoft SQL Server 2008 R2, 2008 | 9.50 | |
| IBM WebSphere Application Server (WAS) 7 | 9.50 | |
| iOS 7.x | 9.50 | |
| BlackBerry (all versions) | 9.50 | |
| Client Automation integration (all versions) | 9.50 | |
| Discovery and Dependency Mapping Inventory integration (all versions) | 9.50 | Replaced by UCMDB |
| Enterprise Collaboration integration (all versions) | 9.50 | Replaced by SMC |
| Microsoft System Center Configuration Manager integration (all versions) | 9.50 | SCCM 2003 and 2007 are EOL. This integration is replaced by UCMDB |
| Service Health Analyzer integration (all versions) | 9.50 |
Related topics
What's new in Service Manager 9.60?
Service Manager version history
Enhancements
Fixed defects
Known issues
