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Micro Focus Universal CMDB

Micro Focus Universal CMDB is a Configuration Management database for enterprise IT organizations to capture, document, and store information about configuration items (CIs), service dependencies, and relationships that support business services. When integrated with a Service Manager system, Universal CMDB stores the actual state of CIs and CI relationships, while the Service Manager system stores the expected or managed state of the CIs. Service Manager tracks any change requests, baselines, and historical updates CIs in the Universal CMDB.

The following sections describe how to establish and maintain a connection between UCMDB and Service Manager to synchronize configuration items (CIs) and CI relationships between the two systems and trigger appropriate actions in Service Manager.

The integration is based on an integration adapter. See the following for instructions on how to set up the integration using the supported adapters.