Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Use
- Service Desk
- Service Desk (Streamlined Interaction)
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Configuration Management
- Knowledge Management
- Service Catalogs
- Service Level Management
- Smart Analytics
- Service Manager Reports
- Service Manager Collaboration
- Survey
- Service Manager Service Portal Consumer Help
Service Manager Reports introduction
The Service Manager Reports feature provides reports and dashboards to enable faster analysis and improved time to resolution. Service Manager reports organize data into various chart formats, and dashboards display one or more reports. These reports display relationships among categories of data. For example, one report might display the number of incidents per customer. Another report might display the number of incidents by priority. Viewing these reports together as a dashboard enables you to make better business decisions, such as assigning resources to close incidents.
Service Manager Reports aims to provide a light-weight reporting feature for active operational data, so the reports are designed to retrieve, represent and visualize at most 100,000 active records out of millions. To define analytic reports against the entire dataset, use third party business intelligence tools.
Reports provide a dynamic view of records, data, and relationships. Dashboards collect similar reports into an overview of data relationships. For example, separate reports can illustrate how many change requests, open incidents, and requests are pending. A dashboard shows you the balance among change requests as well as open incidents, and pending requests. Viewing these reports in a dashboard can help you make decisions about resource allocation and prioritization.
Besides SM Reports, Micro Focus Executive Scorecard provides the unique capability to correlate financial data based on procurements, maintenance, leasing, licenses, labor, and other project-related cost. Micro Focus Crystal Reports provide improved reports and Business objects for the batch scheduling of reports. With the appropriate developer license for Crystal Reports, all report files (*.rpt) can be customized to meet the needs of your business. You can choose different reports according to your requirement.
User roles
Describes SM Reports user roles as implemented by Service Manager.
Report Viewer
Report Designer
Report Manager
Report Administrator
Key concepts
Describes the most important things that you need to know about how SM Reports module functions.
Report schedule and distribution
Administrator tasks
Describes the Administrator tasks in SM Reports module.
Configure time duration settings
