Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- Configuring installation and setup options
- System configuration parameters
- Smart Analytics administration
- Service Manager Service Portal administration
- Service Request Catalog Customization
- Service Manager maintenance tasks
- Application setup
- Database administration
- System security
- Server performance tuning
- Scheduled maintenance
- Status and notifications
- Delta Migration Tool
- Calendar administration
- Time Period management
Time Period Management
You can use Time Period Management to manage time period definitions for your organization so that end users can see how their activities will be affected during different time periods. A time period definition is a set of settings that defines a type of time windows based on a set of recurrence rules, including its category, current phase (based on a pre-configured workflow), approval status, scope, assignment group, owner, affected services, affected departments, and affected locations. You can define Local, Regional, or Global time periods that apply to a specific set of or all locations (countries or regions) in your organization; you can further define which departments, business services, environment type (for example, production or test) the time periods apply to. In addition, you can define the scope of each time period to indicate whether it will cause performance degradation or service outage to end users or it will have no impact on end user's activities.
If integrated with another module in Service Manager, Time Period Management will enable you to directly view time periods from that module. For example, if integrated with Change Management, time period definitions will enable users to view time periods and changes in a Calendar widget and view time periods and changes in the context of a selected change. This is helpful for change planning.
Note If you disable the Service Manager Calendar, Time Period Management is disabled simultaneously.