Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word
|Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
You can specify that the search results contain a specific phrase.
"cat food" (quotation marks)
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic
|Topics that do not contain a specific word or phrase
|Topics that contain one string and do not contain another
cat ^ mouse
|A combination of search types
( ) parentheses
- Document Engine
- Web Services
- Tailoring Best Practices
- Process Designer Tailoring Best Practices
- Processes and Best Practices
- Operational Reports
- Service Manager Open Source and Third-Party Software License Agreements
- Service Portal Open Source and Third Party Software License Agreements
Service Manager Tailoring has information for System Administrators and implementers who install and configure Service Manager. Use Service Manager Tailoring to make further changes to support site-specific requirements, including special field validation, new or modified forms design, expanded or varied workflow, and automatic notifications.
Tailoring is any change to standard functionality without changing actual code. For example, you can:
- Change the look and operation of forms.
- Change default values for objects on forms that Service Manager uses for field validation.
- Create macros, scripts, and stored queries.
- Make changes to record definitions.
Important Service Manager does not support excessive tailoring such as changing the user access of a module. For example, the Incident Management module is intended for power users only; if you tailor your system to make this module accessible through the employee self-service (ESS) interface, unpredictable results could occur to your system. For more information about the Windows client and different web client views, as well as their target user groups, see Windows client and Service Manager Web tier.