Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Use
- Service Desk
- Service Desk (Streamlined Interaction)
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Configuration Management
- Knowledge Management
- Service Catalogs
- Service Level Management
- Smart Analytics
- Service Manager Reports
- Service Manager Collaboration
- Survey
- Service Manager Service Portal Consumer Help
Configuration Management help hub
Service Manager Configuration Management uses Process Designer to identify, define, and track organizational assets by creating and managing records for those items.
User roles
Describes the ITIL user roles as implemented by Service Manager.
Configuration Management user roles
Key concepts
Describes the most important things that you need to know about how the Configuration Management module functions.
Configuration Management overview
Configuration Management tables
Configuration item maintenance history
Searching Configuration Management
Generating a large number of incident records
Configuration Management security options
User workflow
Describes the workflow as implemented by Service Manager and the sub tasks that end users must perform in order to execute the workflow.
Administrator tasks
Describes the Administrator tasks in the Configuration Management module.
View a service level agreement for a configuration item
Configure the Configuration Management environment
