Use > Change Management help hub

Change Management help hub

Service Manager Change Management tracks changes to service assets and configuration items in your infrastructure.

User roles

Describes the ITIL user roles as implemented by Service Manager.

Change Requester

Change Approver

Change Coordinator

Change Owner

Change Manager

Change Advisory Board (CAB)


Key concepts

Describes the most important things that you need to know about how the Change Management module functions.

Change Management overview

What are changes?

What is an approval?

Approval delegation

Priority, impact, and urgency

Release Management

Workflows and user tasks

Describes the ITIL workflows as implemented by Service Manager and the sub tasks that end users must perform in order to execute the workflows.

Change Proposal (ST 2.0)

Standard Change (ST 2.2)

Normal Change (ST 2.3)

Emergency Change (ST 2.4)

Administrator tasks

Describes the Administrator tasks in the Change Management module.

Change Management security and access control

Managing approvals in Change Management

Configuring Change Management categories

Configuring change models

Configuring Change Management workflows

Managing Change Management messages

Managing alerts

Additional resources

Processes and Best Practices