Upgrade > Introduction


This section provides instructions on how to upgrade from an existing implementation of Service Manager to version 9.60. This guide covers both platform components (the Service Manager Server, Windows Client, Web Tier, Service Request Catalog (SRC), Smart Analytics, Solr Search Engine, and so on) and the Service Manager applications.

For instructions on performing a new installation of Service Manager, see Install.

Important You have the option to upgrade only certain core platform components (Server, Windows Client, and Web Tier) and run an earlier version of the applications. However, to take full advantage of the new features in this version, you are recommended to upgrade the applications as well. For information about the compatibility between the Service Manager platform components and applications, refer to the Service Manager Support Matrix on https://softwaresupport.softwaregrp.com/group/softwaresupport/support-matrices.