Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Administer
- Configuring installation and setup options
- System configuration parameters
- Smart Analytics administration
- Service Manager Service Portal administration
- Service Request Catalog Customization
- Service Manager maintenance tasks
- Application setup
- Database administration
- System security
- Server performance tuning
- Scheduled maintenance
- Status and notifications
- Delta Migration Tool
- Calendar administration
- Time Period management
Application Setup
Administrators enable users to access applications by creating security rights, security area, security role, role, and operator records. Administrators control the following application tables and related administrative tasks:
- Security rights
- Security roles
- User roles
- Capability words
- Adding users
- Purging and archiving records
- Lockouts
- Login restrictions
Related topics
Application profiles
Environment record
User roles
Capability word model
Adding users
Checklist: Adding a new user
Controlling user access and security
Creating operator records
Defining named users
Operator passwords
Operator records
Operator templates
Lockout feature
System quiesce: Login restrictions
