Integrate > Micro Focus Operations Orchestration (OO)

Micro Focus Operations Orchestration (OO)

Micro Focus Operations Orchestration (OO) software automates simple tasks, such as auto archiving, and complex tasks, such as disaster recovery planning. It provides the means to automate processes that include managing and provisioning a virtual infrastructure. The OO flows communicate and document procedures, decreasing dependencies on individuals or groups. Refer to the Operations Orchestration (OO) documentation for more information.

When integrated with Service Manager, OO shares information between monitoring and automation systems and the help desk:

  • Web client users have access to OO flows from Knowledge Management, where they can view, add, update, or delete OO flows.
  • Incident Management processes are enhanced by linking Knowledge documents with OO flows
  • Automated deployment of changes can be implemented by linking OO flows to change records.
  • Automated implementation of change tasks can be performed by linking OO flows to change task records.
  • Automated fulfillment of request tasks can be implemented by linking OO flows to request task records.

Prerequisites:

  • System Administrators must add, configure, and enable an instance of this integration in Integration Manager (SMIS).
  • Secure Sockets Layer (SSL) is recommended for communication between the servers.

  • Optionally, you can use Lightweight Single Sign-On (LW-SSO) to bypass the log-in prompts.

Related topics

Integration Manager
Operations Orchestration integration setup
Automated resolution of incidents
Automated deployment of changes

Add an Operations Orchestration integration
Enable LW-SSO for the Operations Orchestration integration
Enable SSL connection from Service Manager to Operations Orchestration
Manage OO flows from Knowledge Management
Add OO flow links to a knowledge document
Remove OO flow links from a knowledge document
Launch OO flows from an incident
View OO flow execution results from an incident
Add OO flow links to a new change record
Add OO flow links to an existing change record
Remove OO flow links from a change record
Update OO flow links in a change record
Manually launch change flows
Automatically launch change flows upon approval
Automatically launch change flows on a schedule (for an existing change)
Automatically launch change flows on a schedule (for an existing change)
View execution results of change flows