Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
|
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Develop
- Tailoring
- Programming
- Document Engine
- Web Services
- SMIS
- Tailoring Best Practices
- Process Designer Tailoring Best Practices
- Wizards
- Processes and Best Practices
- Operational Reports
- Service Manager Open Source and Third-Party Software License Agreements
- Service Portal Open Source and Third Party Software License Agreements
Introduction to tailoring best practices
The purpose of this document is to provide customers with best practices to successfully tailor Service Manager. This document describes the most common tailoring activities and how to best accomplish them to meet particular use case goals. These best practices represent the collective experience of both the Micro Focus organization and other customers. By following these best practices you should realize the following benefits.
- Less need for support to complete a Service Manager implementation
- Improved system performance and efficiency
- Improved customer experience with your implementation
- Easier upgrades with more opportunity to review new features and functions
The following chapters provide information on how to accomplish common tailoring activities, tips and tricks from experts, and examples of how to meet particular use case goals. These best practices are not the only ways to implement Service Manager, nor are all tailoring scenarios covered.
Related concepts
Assumptions
Mapping rights
Array mapping options
Valid data type changes
When are RDBMS mappings added or updated?
