Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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What's new in Service Manager 9.60?
Service Manager 9.60 includes the following new features, enhancements, and support changes:
Smart Analytics
| Feature | Description |
|---|---|
| Smart Ticket tuning toolkit | This release provides a Smart Ticket tuning toolkit to assist in tuning your Smart Ticket configuration and improving the Smart Ticket classification accuracy. This toolkit includes a data distribution analysis tool that can provide reports on your data distribution, and a visualization tool that can generate a confusion matrix based on a set of sample test data. Additionally, this toolkit can help you achieve better results by modifying certain IDOL configuration parameters from the Smart Ticket configuration UI. |
| Oracle Connector | This release provides an Oracle Connector to automatically aggregate Knowledge Management documents from an Oracle database server. The files are then sent to Connector Framework Server (CFS), which processes the information and indexes it into an IDOL Server. IT agents can search against these files through Smart Search. |
| Enable phrase queries | If you select this check box, Smart Search automatically adds quotations to the search criteria. |
| Ignore certain special characters | If you select this check box, Smart Search interprets special elements as normal characters instead of a query syntax. These elements include asterisks (*), question mark (?), colon (:), double quotation marks ("), brackets, boolean, and proximity operators such as AND, NOT, OR, EOR, XOR, NEAR, DNEAR, WNEAR, BEFORE, and AFTER. Select this check box to disable wildcards, phrase queries, field restrictions and boolean operations. |
| Minimum search results relevance threshold | Specifies the minimum percentage of the relevance that the search results must have to the query. |
DevOps support
| Feature | Description |
|---|---|
| DevOps support |
Supports DevOps for applications tailoring, which is based on native Git integration. This feature enables you to modify, commit, and deploy code changes inside Service Manager. The commit and deploy function inside Service Manager guarantees a "Review Based Development" that only allows users with special permissions to check in and deploy codes. Note This feature is available on Micro Focus Marketplace as a content pack. |
Smart Email
| Feature | Description |
|---|---|
| Shared Inbox | You can configure a shared mailbox for the "EWS" or "IMAPS" mail protocol as the mailbox for receiving inbound email. |
Service Portal
| Feature | Description |
|---|---|
| Service Management Automation Service Portal support | Micro Focus has chosen Service Management Automation (SMA) Service Portal as the strategic focus for further Service Portal development, and Service Manager Service Portal (SMSP) will no longer evolve functionally. Customers are encouraged to adopt SMA Service Portal as a replacement for SMSP. SMSP is delivered in this release only for the existing SMSP install base. |
Installation and upgrade
| Feature | Description |
|---|---|
| Upgrade utility | Provides an additional lightweight upgrade utility for upgrading from SM 9.5x. By using this lightweight upgrade utility to upgrade Service Manager from 9.5x to 9.60, the upgrade time is similar to a minor-minor upgrade with Application Patch Manager (APM). |
Integrations
| Feature | Description |
|---|---|
| Federation of change tasks |
The SM-UCMDB integration now supports federating Change Task records from Service Manager to UCMDB. Note This feature is available only when ServiceManagerEnhancedAdapter9.41 is used for the integration. |
| Consolidation of Service Manager adapters |
All Service Manager adapters for the SM-UCMDB integration are now consolidated into three:
|
User experience
| Feature | Description |
|---|---|
| Micro Focus rebranding | Both the Service Manager product interface and product documentation now use Micro Focus branding. |
Language support
| Feature | Description |
|---|---|
| Language packs | The following three languages that were not supported after Service Manager 9.51 are now added back to Service Manager language packs: Brazilian Portuguese, Korean, and Turkish. |
New parameters, commands, and files
The following parameters, commands, and files were introduced in this release.
| Name | Type | Description |
|---|---|---|
| svc_postimport | Parameter | This parameter specifies a list of JavaScript interfaces to be invoked after the file import operation. |
| svc_dateformat | Parameter | This parameter determines the date format of the xml files that are generated when you run the svc_export or svc_import command together with the svc_mode:2 parameter. |
| svc_unicode | Parameter | This parameter determines whether the exported XML file names support UTF-8 symbols or not. |
| sso.failure.httpStatus | Parameter | This parameter specifies the HTTP status code to be returned when TSO, LW-SSO, IdM or CAC fails. |
| xff.trusted.proxies | Parameter | This web tier parameter specifies the trusted proxies, which the system uses to identify the original end user IP that needs to be stored in the syslog table. |
| Web parameter: enableLegacyTelephony | Parameter | This web tier parameter enables you to disable the legacy CTI method to avoid unnecessary Java version checking when using the new CTI method. |
Added support
Service Manager 9.60 adds support for the following operating systems and technologies:
-
Red Hat Enterprise Linux 7.4 for Service Portal
Databases
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Oracle 12c Release 2 (12.2)
Web tier
- JBoss Enterprise Web Server (JWS) 3.1
Mobile OS
-
iOS 11.x, 10.x
- Andriod 8.x
For more information, see the Support Matrix.
Related topics
Service Manager version history
Enhancements
Fixed defects
Known issues
Deprecations
