Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configuration Management Overview
- Configuration Management within the ITIL framework
- Configuration Management application
- Micro Focus Universal Configuration Management Database
- Configuration Management process overview
- Input and output for Configuration Management
- Key performance indicators for Configuration Management
- RACI matrix for Configuration Management
Configuration Management within the ITIL framework
Configuration Management is addressed in ITIL’s Service Transition publication. The document describes Configuration Management as the process responsible for managing services and assets to support the other Service Management processes.
Configuration Management is planned and implemented in conjunction with Change Management and Release Management to ensure that the service provider can manage its IT assets and configurations effectively. Configuration Management enables enterprises to efficiently identify, control, maintain, and verify the versions of CIs that exist in their infrastructure. Planning is an important part of Configuration Management, because planning ahead enables you to understand the impact that an incident or change could have on your infrastructure.
Responsibility for implementing controls can be delegated, but accountability remains with the responsible manager. Those authorizing the change should provide the manager with information on the cost, risks, and impact of a proposed change and a list of resources required for its implementation.
Configuration Management defines and controls the components of services and infrastructure and maintains accurate configuration information about the historical, planned, and current state of services and infrastructure.
Effective Configuration Management provides the following benefits:
- Accommodates changes to and reuse of standards and best practices.
- Significantly reduces incident resolution time by using a central repository for critical infrastructure data that can be accessed by other applications.
- Includes configuration grouping and business relationships.
- Enables you to meet business and customer control objectives and requirements.
- Provides accurate configuration information to enable people to make decisions at the right time. For example, to authorize changes and releases or to resolve incidents and problems faster.
- Minimizes the number of quality and compliance issues caused by improper configuration of services and assets.
- Optimizes the use of service assets, IT configurations, capabilities, and resources.
