Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Close a change
After you evaluate the change handling, update it by summarizing any implementation or process remarks, and determine that the administration of the change is complete, you can close the change.
To close a change, follow these steps:
- Click Change Management > Search Changes.
- Use search or advanced search to find one or more records.
- Select the record you want to close.
- Click Close Change.
- Complete all required inputs. You must include the time format even if the task was completed in whole day increments. For example, if a task was completed in exactly three days, type 3 00:00:00 ddd hh:mm:ss.
- Select the Closure Code and type any comments in the Closing Comments field.
- Click Save & Exit.
When the change is closed, all related interactions are set to Open-Callback status if the Notify By method is telephone. If the Notify By method is an automatically-generated email or no notification is required, and there are no related records, the status is set to Closed.
Related topics
Evaluate change handling
Generate a list of closed changes for review
