Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Change Management > Change Management workflows and user tasks

Change Management workflows and user tasks

The Change Management process includes the activities necessary to control changes to service assets and configuration items across the entire service life cycle. It provides standard methods and procedures to use when implementing all changes.

The Change Management process consists of the following workflows and user tasks.

Change Management workflow

ITIL workflow	Tasks
Change logging (ST 2.1)	Create a new change request Update a change request
Change review (ST 2.2)	Relate a new change to a change Delete a related change to a change Review a new change request Return a change request to the requester Reject a change request
Change assessment and planning (ST 2.3)	Assess change impact and risk Plan and schedule a change
Change approval (ST 2.4)	Approve, deny, or retract a change Approve multiple change requests Prepare a change for approval Process an approved, denied, or retracted change
Coordinate change implementation (ST 2.5)	Validate a change task Reject a change task Build and test a change Implement a change and perform a production test Execute a fall-back scenario Schedule a change implementation Process a successful change implementation Process an unsuccessful change implementation
Change evaluation and closure (ST 2.6)	Evaluate change handling Close a change Generate a list of closed changes for review
Emergency change handling (ST 2.7)	Log an emergency change Approve an emergency change Recategorize an emergency change
Change Management tasks	Create a change task Update a change task Set a reminder for a change request Close a change task Reopen a change request or task Print a change request Print a change request list Associate a change with another change Send a notification from a task or change request Update multiple change requests Update multiple task records

To see the workflow diagrams and other information about this process, refer to the Service Manager Processes and Best Practices linked to in the related topics.

Related topics

Change Management overview

Processes and Best Practices