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Managing approvals in Change Management

Approvals are based on associated Service Level Agreements (SLA). Managers and sponsors associated with the SLA must be listed as approvers for each phase. Change Management requires approvals to be complete before the change request can move to the next logical phase.

A change request may require other approvals, depending on the category listed in the categorization field:

  • Change requests with an impact of 3 (Major Impact) also require approval by an IT director.
  • Change requests with an impact other than 1 (Minor Impact) must be approved by a member of the Change Advisory Board (CAB).

Related topics

Change Management overview
What is an approval?
What is an approval sequence?
What is approval status?
Approval options in Change Management

Approve, deny, or retract a change
Approve multiple change requests